Delegate Features in Microsoft Teams Get a Major Overhaul, Including Call Barging

Microsoft Teams has added new features for Delegate. One of the key features added recently is Call Barge. Is this the start of the Contact Centre Development within Microsoft? Let’s see what the major changes are introduce to the Microsoft Teams Voice Delegate. Delegate’s Personal Call History Delegator’s Call History With all the new changes

Microsoft Teams Admin Center (TAC) – New Features & Change

Heraclitus, a Greek philosopher, is quoted as saying “Change is the only constant in life.” Microsoft is evolving the Teams Admin Centre and making all the features and functionality which the Teams Administrators having been requesting since long. Let’s discuss one important change. Firstly from the Phone Numbers it was never visible to which user

Microsoft Teams Call Transfer – Ongoing Issues

Microsoft Teams keeps evolving and new features are getting added to Microsoft Teams Phone System. With the addition of new features at times some existing features get broken. Now Call Transfer from Teams Mobile Device to Microsoft Teams Desktop Client is failing. This is majorly with the latest updates of Microsoft Teams Client which is

Microsoft Teams IP Phone Provisioning – Ongoing Issues

Microsoft Teams IP Provisioning using the MAC Address. Recently while working with one of my Project, we have identified the following limitation on Microsoft Teams IP Phone provisioning using the Teams Admin Centre. The Error is happening when we are trying to provision more than 500 IP Phones using the Teams Admin Centre. IP Phone

Microsoft Teams Auto Attendant – Ongoing Issues

Microsoft Teams Auto Attendant and Call Queue have been enhancing with new features and functionality being available almost every bi-weekly. Recently while working with one of my Project, we have identified the following issue on Microsoft Teams Auto Attendant. For any existing Auto Attendant in the Microsoft Teams Admin Centre created on or before 12th

How to prevent multiple endpoint ring simultaneously

Microsoft Teams is evolving and getting newer updates constantly. Most of us have been using Microsoft Teams on the desktop, laptop and mobile devices including in some cases IP Phones as well. Now when we receive Teams calls (VoIP or PSTN) all the devices where our login was active rings simultaneously. How to prevent multiple

New Country added to the Microsoft Calling Plans

Microsoft Teams Calling is rapidly expanding and after South Africa there were no new addition of new country. At Microsoft Ignite Microsoft did announce that the addition of Mexico to its list shortly. On 12/1 Microsoft Officially announced addition of Mexico as a new country wherein Microsoft Calling Plans can be purchased by the customers.

How to Assign Multiple DID to users in Teams Voice

Microsoft Teams Voice is being readily adopted by most organization across the Globe. While the migration is happening there are various unique use cases which the organizations are requesting. Let’s discuss one of them today in the article. Now traditional PBX like Avaya, Cisco etc provided the capability to assign multiple Direct Inward Dialling (DID)

Call Routing of Unassigned Numbers from Teams Admin Center

Microsoft released features 400+ features as announced at Microsoft Ignite October 2022. Now Microsoft secretly released an exciting feature in the Teams Admin Centre. Here is the Glimpse of the same Now with this capability customers can now route the unassigned numbers to either a Person in an Organization or to an Auto Attendant or

Microsoft Teams Phone Announcement at Ignite 2022

Microsoft Ignite was brisk this time spanning over two days with tons of new announcements across all the different services in Microsoft 365. Let’s look at the key announcement made for Teams Telephony General Availability of Microsoft Teams Phone MobileYes, you heard it correct Operator Connect Mobile have now been rebranded as Microsoft Teams Phone