Delegate Features in Microsoft Teams Get a Major Overhaul, Including Call Barging

Microsoft Teams has added new features for Delegate. One of the key features added recently is Call Barge. Is this the start of the Contact Centre Development within Microsoft? Let’s see what the major changes are introduce to the Microsoft Teams Voice Delegate. Delegate’s Personal Call History Delegator’s Call History With all the new changes

Microsoft Teams New App – Ongoing Issues

Microsoft Teams product group announced at the Microsoft Enterprise Connect 2023 event that soon Microsoft Teams will have a new version of the application and it would be a New Era of Microsoft Teams. Firstly most of the users who wanted to get the first experience of the Teams 2.0 application faced the challenges as

Microsoft Teams Application New Era or Teams 2.0

Microsoft announced its new Microsoft Teams Application which everyone is referring to as a New Era of Microsoft Teams Application or Microsoft Teams 2.0 version. Microsoft have been working on this application now for more than a year now and finally it was announced and launched at Enterprise Connect 2023. Rish Tandon who previously worked

Microsoft Teams Admin Center (TAC) – New Features & Change

Heraclitus, a Greek philosopher, is quoted as saying “Change is the only constant in life.” Microsoft is evolving the Teams Admin Centre and making all the features and functionality which the Teams Administrators having been requesting since long. Let’s discuss one important change. Firstly from the Phone Numbers it was never visible to which user

Microsoft Teams Call Transfer – Ongoing Issues

Microsoft Teams keeps evolving and new features are getting added to Microsoft Teams Phone System. With the addition of new features at times some existing features get broken. Now Call Transfer from Teams Mobile Device to Microsoft Teams Desktop Client is failing. This is majorly with the latest updates of Microsoft Teams Client which is

All about Microsoft Teams Audio Conferencing

Microsoft Teams Audio Conferencing Services is available in 90 countries wherein they can support dial-in and dial-out capabilities from the Microsoft Teams Meeting. Availability of Microsoft Teams Audio Conferencing Microsoft Teams Audio Conferencing License are free by default with Office 365 E5, Microsoft 365 E1/E3/E5, Microsoft 365 G1/G3/G5 and Microsoft 365 A1/A3/A5 licenses. But this

Microsoft Teams IP Phone Provisioning – Ongoing Issues

Microsoft Teams IP Provisioning using the MAC Address. Recently while working with one of my Project, we have identified the following limitation on Microsoft Teams IP Phone provisioning using the Teams Admin Centre. The Error is happening when we are trying to provision more than 500 IP Phones using the Teams Admin Centre. IP Phone

Microsoft Teams Auto Attendant – Ongoing Issues

Microsoft Teams Auto Attendant and Call Queue have been enhancing with new features and functionality being available almost every bi-weekly. Recently while working with one of my Project, we have identified the following issue on Microsoft Teams Auto Attendant. For any existing Auto Attendant in the Microsoft Teams Admin Centre created on or before 12th

How to prevent multiple endpoint ring simultaneously

Microsoft Teams is evolving and getting newer updates constantly. Most of us have been using Microsoft Teams on the desktop, laptop and mobile devices including in some cases IP Phones as well. Now when we receive Teams calls (VoIP or PSTN) all the devices where our login was active rings simultaneously. How to prevent multiple

New Country added to the Microsoft Calling Plans

Microsoft Teams Calling is rapidly expanding and after South Africa there were no new addition of new country. At Microsoft Ignite Microsoft did announce that the addition of Mexico to its list shortly. On 12/1 Microsoft Officially announced addition of Mexico as a new country wherein Microsoft Calling Plans can be purchased by the customers.